Discussion Groups
A Discussion Group is a forum or “round table” where your site visitors can dialogue about a variety of topics. Unlike a blog, in which the moderator initiates topics for dialogue, authorized registered users can begin new topic in a discussion group.
Your organization might find discussion groups useful for gauging interest in new products or services, creating industry related question-and-answer discussions or by providing solutions to common problems.
Discussion Groups are ideal for non-urgent support. For many organizations, Discussion Groups can enable customers or end users to help each other when they’ve experienced the same problem. Ideally, a resident expert will play a prominent role in a Discussion Group, by moderating and providing their knowledge.
Of course, as with any public forum, it may be important to edit content provided by a visitor. This is where the Moderators come in. Moderators may be members of specific User Groups, or system-wide Super-Users. Additionally, Discussion Groups may be publicly visible or may be restricted to only authorized User Groups.

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